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If you have any question regarding our products, you need help with placing an order or arranging an exchange or return, we are here to help 24 hours a day, 7 days a week.

Customer Service

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Please also find some frequently asked questions here.

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Frequently asked questions

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Florence, Italy, manufacturing facility of hagent Vienna bespoke calf leather backpacks. Work of a luxury bag brand Leather.
Where exquisite materials and meticulous handcraft come together
Explore our collection of handcrafted bags and accessories
At Hagent we are accountable. We are eco-friendly, and we do not overproduce. We source directly from the region.
Brand manifest
At Hagent we believe in the virtues of ‘Slow Luxury’.

Unveil the allure of Hagent. Embrace slow luxury at its finest.

Home of Hagent
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